Soft Skills of Project Management BA 631 – Project Management Team Lead – Henry Ofor Sunil Meesala Syed Samad Jaswanth Prabhakar Vineeth Akula Mohammad Umar Campbellsville University Introduction Project management so far has been proven to be one of the most effective methods of delivering the quality products within the specified cost

Soft Skills of Project Management
BA 631 – Project Management
Team Lead – Henry Ofor
Sunil Meesala
Syed Samad
Jaswanth Prabhakar
Vineeth Akula
Mohammad Umar
Campbellsville University

Project management so far has been proven to be one of the most effective methods of delivering the quality products within the specified cost, timeframe and given resources. The team gains a solid working knowledge if they have the basics of project management and will be able to utilize their understanding efficiently to manage the work projects. In organizations, some skills need to be in place to guarantee success or overall satisfaction for a project. These skills are categorized into hard skills and soft skills. Hard skills, these are the in-person tools and techniques that use in a project completion process.
Soft skills, otherwise known as people skill is an essential ability every project managers need to possess. These skills are known as the less tangible or invisible skills that engineer the success of a project. It is not enough for project managers or executives to possess the hard skills needed to get projects completed. Soft skills are necessary for the efficient managing of individuals to ensure the success of embarked projects. In most cases, these skills are not thought in a formal setting, although they are institutions that specialize in developing these skills in individuals. A work environment where soft skills are in place will have a positive atmosphere where individuals can be their best. Should climate will characterize a high level of professionalism, confidence on the job, organization, and a harmonious and friendly atmosphere.
Some of these skills are; Leadership, motivation, communication, active listening, time management, decision making, team building, risk management, conflict management, and coaching. The success of a project or an organization can trace to the project managers or team members efficient implementation of these skills. The success of a project or an organization can link to the project managers or team members practical application of these skills.
1.1 Leadership
Good leadership quality in the management of people and resources is of high priority in every sphere of life. A bright and concise definition of leadership, according to Ravindranath S. (2016), defined leadership as the ability to motivate people to achieve common goals and to inspire regular human beings to make an extraordinary success. Based on this definition a leader can be likened to someone who brings out the best in people that they never knew was in them. A Leadership position is one that is placed on a high pedestal since its occupants are looked up to for directions and counsel from people. We see the effect of leadership in our society today, be it negative or positive, the post-effect of a leader missing or making the mark can make or break an organization or even a nation at large. The soft skill of leadership is one that cuts across every group, nationality, organization; leaders found everywhere. In society today, some of the high leadership scenarios are political leadership, religious leadership, community or monarch leadership.
In the soft skills of project management, the capability of leadership is one that is not superior to the others but can decide the tone of how the other soft skills integrate to achieve success. Leaders in every organization set the tone and direction on how the rest of the team will flow; they are not in it for themselves, but firstly to guide people to the right path toward greatness. Many times, leaders are considered superior and their followers as inferior, while that is not the case the position they occupy is one that commands great respect, but should not be used as a platform to oppress or look down on people. Another facet of leadership that emphasizes on how leaders should interact or carry out their task with grace about their followers is servant leadership. The Servant-leader model of leadership is one that puts the act of service before leading. This model gives people a right level of comfort and seeks to portray humility in the actions of the leader.

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In the business of managing people and projects, business executives or managers are highly required to possess this soft skill of management to excel. Although different leaders can take a different leadership approach to achieve success within their team, the goal should be to efficiently and effectively empower team members to be their best at every point. A good leader knows the tools of trade just as the back of their palm, they see the style of leadership to apply in different scenarios that will deliver success. In a corporate environment or even an informal situation, leaders are required to work with a multitude of personality types; it takes the skill of observation and good leadership practice to know what personality each person bares and how to blend these personalities to achieve success harmoniously.
Leaders are known to be the torchbearers in organizations; they light the path for others to follow. A good number of giant corporations that we have in our society together were brought into existence by the intelligent minds of leaders who could write a vision and make it understandable for others to follow while providing a guide to them along the journey. A good leader can take an idea and plant it in the mind of people that they can get a mental picture of what needs to be done and contribute to it. The leader is then able to motivate the team to engage in that project, provide a detailed guide (mentorship) and maintain momentum as the task approaches completion. Aiding people in preserving energy or enthusiasm is a skill in leadership that cannot overemphasize. It is common for teams to start a project with some much zeal and along the line loss a significant desire to complete the task. These occur not because the team became insufficient with time, but because they lost the “why” of the project. It is the responsibility of leaders to keep the momentum of a team going during a project. It can achieve by celebrating milestones or the little achievements of the team during the process. Few things are a stepping stone to greater things.

In the quality of leadership, downplayed can’t be done in risk-taking duty. A leader should be able to take the initiative on a calculated risk which is in line with an organization’s code of conduct in a bid to bring a positive outcome. Most times, people look to others to take the initiative for a task, decision or even embark on a project. Knowing what to do may not always be the challenge in an organization, but someone to lead the group and coordinate efficiently to successful completion. Here is where good leadership comes into place.

The effect a leader has on people is one of not just a physical force but also a psychological effect. Leadership skills can be quickly passed on to people by just having them observe and follow the actions of their leaders. Good leaders are known to inspire and motivate people through their charisma and appeal efficiently. A good leader should be able to empower people by creating or building another generation of leaders out them.
Conclusively on the soft skill of leadership in project management, this quality can be developed with time, practice, and excellent mentorship. A good leader will quickly earn the respect of people without so much hassle; corporations are always in search of someone who knows what to do, how to do, and can manage the human (Peopleware) efficiently to achieve success. Quality leaders are always admired and sorted after.

1.2 Motivation
Motivation or Inspiration as a type of business/human asset improvement can customize into more prominent profitability for showing experts with the advancement of a substantial association, and a positive workplace. With the United States economy winding up perpetually related to the worldwide economy, inspiration or motivation of experts, and a comprehension of representative conduct in administrative offices has gone up against a significantly more prominent significance. Schools in the general population and private segment should keep on viewing staff individuals as a benefit. In which faculty will have the capacity to accomplish high amounts of profitability and a positive workplace. The reason for this examination article is to look at motivation and efficiency as a fundamental piece of regulatory and staff advancement in an educational domain.
As American culture enters another millennium, business partners can’t be influenced positively by training. Monetary assets will keep on being defenseless against an administration or service economy. Besides, word related requests set after showing experts will keep on escalating given societal changes. In this challenging condition, motivational and profitability levels of instructors may turn into a worry to regulatory staff who are requested to address progressively complex social concerns with constrained subsidizing.

Educator motivation and its impact on the educational procedure have been inspected and examined in detail from the early educational change developments in New England to introduce educational scholars. Even more as of late with regards to authoritative and school aggressiveness motivational ramifications of showing experts have turned out to be more engaged. The five properties of business work parts are:
They give wages to the showing proficient ‘as an end-result of teaching services rendered.
They require from the showing proficient the use mental and physical vitality.
They allow the expert to add to the generation of merchandise and ventures.
They allow the part tenants the chance of expert social collaboration with peers.
They characterize, in any event, bestow, the economic wellbeing of the expert.
Through the situational/natural approach is improved by the motivation and efficiency of the showing proficient. Conventional managerial practices may end up being old or no longer helpful. As indicated by Wakefield, (1993) showing styles differ between experts with some being more compelling than others considering the instructive or teacher and social needs of his/her understudies. A viable regulatory, administrative form should adjust to the changing needs of understudies and educators with an end goal to discover accomplishment for all concerned.
Today is showing experts have more noteworthy specialized mastery and expanded societal requests, while precise supervisory control may not be necessary for numerous examples to evoke motivation. Authoritative and motivational ideas have gotten extended open consideration because of accentuation on more noteworthy school intensity. Thirty years prior, Peter Drucker (1970) anticipated “educational offices should think about populace, vitality, restricted assets, and a progression of essential group issues.” With numerous educational establishments as the community foundation, this idea winds up confined, as the showing proficient must have more noteworthy mindfulness, and the capacity to address the different group and social issues he/she goes up against the classroom. Albeit singular demeanors and innovativeness are essential, they should be joined by very much concocted motivational structures, sound regulatory strategies and inventive educating rehearse.
As indicated by Katz, (1988) instructors should be interested, innovative, compassionate, fascinating, well-disposed and dedicated keeping in mind the end goal to be successful in the classroom. In this manner, making a learning domain that improves and reinforces the learning affidavit of the understudy.
1.2.1 Organizational Influence on Motivation
Teaching behavior and motivation can be affected by conventional and non-conventional administrative practices: Conventional practices force on the showing proficient through a hierarchy of leadership, approach choices came to somewhere else in the association whether on the building or region level. Be that as it may, the expert staff ought to be engaged with the primary leadership process with an end goal to reduce distance. Even though this approach speaks to a more conventional method, behavioral impacts are fundamentally needy upon expert and hierarchy of leadership structures. Upon various leveled choices are shown with negligible guidance from subordinates.
Non-conventional practices make a building atmosphere using site-based administration theory with the building head and showing proficient bargaining on numerous administrative choices which is worthwhile to the school for all concerned. The agreement building approach was a substantial portion of the first leadership forms. The non-conventional approach makes conditions whereby staff objectives and hierarchical objectives are one in the same. Also, with the execution of this training, hierarchical goals ought to be plainly characterized and comprehended by the instructing proficient.

1.2.2 Motivation into Productivity
Representative or Employee satisfaction and profitability are objectives that managers should worry about a specific end goal to achieve the targets of an administration office, regardless of whether those choices make through a conventional or non-conventional approach. Be that as it may, principals ought to acknowledge the assorted variety of human states of mind, emotions and intentions and demonstrable skill while working with every instructor to customize his/her needs.
Also, as business concerns expanded, Lawrence (1975) trusted that individual interests ought to be adjusted to build inspiration, assurance, and efficiency, along these lines lessening representative turnover and distance inside the association.
His four proposals for supervisors and executives were:
Bosses should pressure enthusiasm for different assignments if one is close finishing.
Directors ought to empower commitments of contribution to a specific work zone.
Give staff a chance to impart thoughts and considerations to each other with an end goal to be imaginative.
Because of changing motivational esteems, and zones of specialist inside a school setting, there is a developing enthusiasm to apply many human assets honest from the separate division to government-funded instruction with an end goal to expand responsibility. Naturally, state and post authoritative/school destinations. Build up justifies paying motivating forces for ace instructors with a demonstrated record of understudy scholastic accomplishment.
Offer extra encouraging feedback by school directors through acknowledgment programs.
Set up proficient showing staff support in primary leadership.
While motivation changes between people, the overseer in the current educational atmosphere must comprehend the convictions, wants, and estimations of his or her representatives or subordinates, and how these properties will influence work execution. The capacity to understand propelled conduct of representatives is just the underlying stage. Constrained unmotivated behavior is the coveted result for heads and supervisors alike.
Much spurred inquire about has reasoned that a strong association and positive workplace will energize, and even advance more noteworthy motivation and efficiency. Executives who offer proficient representatives the likelihood of doing new and unique assignments with an end goal to propel instructing experts to set requirements of execution for themselves frequently surpassing hierarchical benchmarks. Motivational esteems, and viability depends considerably upon the degree or duty on what assignment is to finish, and the use of the undertaking itself showing experts need their work to be both testing and secure, and as experts will endeavor to accomplish short and long-haul objectives, unique needs and expressed destinations.

1.3 Communication skills
Good Communication skill is an advantage to a person who wants to prompt ideas directly and openly to manage your team members to achieve and complete the task which given. Communicating with team members is mandatory in any project management whether it is an organization or company. Managers who work within the projects need to have an ability to communicate with the team members, exploring your difficult ideas efficiently and explain them clearly about what yours expecting from each of the team members. Adopt an environment where your team members intend to communicate openly and honestly about their mistakes which they have done, whether they have understood the problem to solve the task, can listen, convey and simplify. In an organization, communication is a central aspect of success until people are involved, mainly concerned in software development.

We have seen a lot of organizations like MNC’s they conduct communication skill test in which it has all the aspect how to communicate with the manager, team members, directors and convey your ideas and your skills about how you need to perform in the project and how to move along with the respective members. Recently managers started to appreciate and admit their team member to take Neuro-Linguistic Programming therapy which is about self-awareness, confidence in yourself, to learn communication skills and how to perform social actions. Everyone needs to accept that success of any project rests in people’s involvement. Hence, the importance of proper communication skills and participation of people in many aspects such as a need to be considered, to make sure the success of projects in the organization.

Throughout the process, consider each team member of yours ask them whether they need additional information from you, any support from you, which format does he need it and when at what time he needs it. There are few aspects of the communication skills as follows Talking, Active Listening, and Writing.

Talking: In this scenario, we need to have a capability to speak about the concerned project what you want them to do and what you are expecting from them.

Active Listening: In this scenario, it is essential to maintain eye and listen to him carefully which is eye to eye, mind to mind contact and think the same, to understand what your team member is saying and engage with the clients.
Writing: In this scenario, you should have a good knowledge about the writing your thoughts and expressing your ideas quickly and precisely to achieve success in your project.

We need to have two-way communication, invite for feedbacks to keep the project moving in the right direction. In this technique, the project managers must guarantee that team members are not scared by fear for consequence. There are so many ways to communicate with formal meetings, discussions, project reports. Mastering all these skills creates a mutual trust among yourself and leads to success.

1.4 Schedule and Cost
The project planning is to build up the project schedules and project budgets. In few scenario’s schedule and cost are prepared by the higher management. They will be scheduling in a manner to set u things like a task as “we want all this done by so and so date.” Your next step is to divide the time duration to each work with each member of the team. Assume you have a person with 100% knowledge and experience what he is doing and what he is going to do is correct to complete the task. Next, calculate that one person’s work by what time duration is he completing it and how long it would take to do that task.

Shock sets in with the acknowledgment that one person who trained, a full-time individual could take more than five years substantially to complete the project and that, moreover the five-year course of events has expected no vacation, occasion, sick time, or at work downtime. The following stages are to bring down the individual’s accessibility factor, and to staff up the project, or if nothing else a portion of the shops, with more individuals. It is how planning and staffing works. The labor cost, salaries benefits pensions, etc., means developing the project as well as material cost. One person must schedule and budget for staff training and project management task. These can be as much as 25% of the work costs relying upon staff/colleague involvement in the assignments to perform and on administration necessities for project revealing.
1.5 Decision Making
It is one of the critical aspects of soft skills in project management. Decision making plays a very vital role in making a project successful. It takes a lot of courage for a leader to decide on different levels of a plan. Decision making is not something that you just choose. One has to analyze the factors that affect the project. There can be two types of decision that can make. One would be the short-term decision, and other would be the long-term decision. The short would be of course that which will be helpful momentarily, but the long-term decision is one which would help the project in the long run. A proper plan must achieve this long-term decision. This plan should be made before start executing it.
Often there are mistakes created by a team or a team lead; they fail to realize that a proper procedure must make. This way of decision making can be dangerous abandoning the project. In this example of decision making, they decided not considering all the factors involved in the project building and decided to move forward with it. What happens when doing this? Well, if we want to think by being optimistic, this kind of decision making can also make a project successful, but the chances are meager. A decision is just not made like that. Like they say, “Rome was not built in a day.” A proper plan is needed to decide on how the project will take off. If you consider the factors and take the decisions accordingly with all the pros and cons of the elements that are going to affect the project, you will end up with a successful project.
A successful way of decision making goes along with considering all the aspects involved in a project. You should listen to your team, take their opinions of how different team members want to go with the plan, looking to their strategies, understanding the capabilities of the team members and assigning them tasks accordingly. These are some of the points a team member has to know before deciding on building a successful project.
There are decisions made not only on the technical side but also on the operational side. These are standard decisions regularly made without an excess of thought. On the off chance that utilized accurately, Enterprise Social Software empowered groups can prompt enhancing the procedure in which these sorts of choices made. An association in the Netherlands, for instance, at first utilized Yammer to distribute daily news and operational updates. In the wake of perceiving the stage’s capability to encourage two-way correspondences, the interchanges group created plans to utilize the ESS to enhance group building and increase grassroots criticism on the best way to improve tasks. Workshops were used to bring issues to the light of the capability of ESS, and the online group that ESS made turned into an integral channel to day by day primary leadership forms, accordingly satisfying a flagging capacity for central administration.

The team leader often makes the Final decision, but it should base on the opinions of his team, which can also term as group decision making. Group decision making is often known as the problem solver in complex situations because when you work as a team is essential for everyone to be on the same page and to understand what ahead plan for the project. If every individual on the team knows what the decision is and if that decision made with a group discussion, this helps the project to be done efficiently and appropriately. We have always known that the group makes a better choice than an individual. To support the statement, we know that it will be easy for a group to collect the information or to analyze different aspects of the project that individual which will increase the opportunity to deliver the specific and correct amount of data in a limited time interval. A successful plan is achievable if the team leader considers these points as a foundation for a project.
1.6 Time Management:
Time management is often referred to the skills of a team leader in planning and structuring the time that spent on each task. Efficiently managing time results in improved product and useful results. Time management is one of the essential factors of a successful project. Time management is the ability of an individual to organize his scope of work according to the given amount of time to complete his task. One needs to plan his activities so that the job finishes within the time limit. It involves setting up a target and prioritize their work to work efficiently. With due dates to meet and working as a group, you must consistently check when you’re distracting from the plan. Now and again, not dealing with your chance successfully can prompt its disappointment. As a team leader, you appoint different tasks to different individuals with deadlines to guarantee that your group is moving towards the objectives. Time management plays a vital role in a successful project. It is crucial to provide a good quality of work rather than focusing on the quantity of work. Time management regards as the projects and companies, but every individual should have this skill in his day to day life.

Failure in administering time management can negatively affect a project. Insufficient time management can build pressure and dissatisfaction in the undertaking the task which would change the group member as well. Managing your time does not mean to work a lot, but it means to work efficiently and effectively. It says there should be a structure and planning to achieve the goal to accomplish more in less time. It shows us that proper planning is essential to complete a project on time. It can be possible by making a to-do list and arranging the tasks according to their priority.
After organizing the tasks, next step would be to calculate how much time it will take to finish them. Ensure that you incorporate all requirements and different factors in your estimation. Often, things don’t go as arranged, so we always keep a buffer time for any unexpected delays. Likewise, leave enough time to examine, testing and other fundamental exercises. Additionally, remember your colleagues. They are just human, which implies that they can’t work relentlessly, however, require breaks to revive.

1.7 Conflict management
Conflict Management is a process of minimizing negative aspects of the conflict. The main aim of conflict management is to enhance and learning groups ‘performance in a company consistent issue in the healthcare sector. Despite preparing for medical caretaker pioneers and administrators around regions of contention determination, the issue of staff relations, stress, affliction, and maintenance remain. The struggle emerges from issues with relational connections, change what’s more, poor initiative. New members entering the hospital must be taken care of the employees already present in the hospital.

There are some rules to follow in the workplace they are:
Talk to other persons at workplace
Listen consciously
Follow the points of pros and cons
Make a plan to work on each conflict
Work according to your plan
1.7.1 About Conflict
Employees are working together they may have different goals and work styles. However, if you know how to handle conflict with different peoples you can create higher productivity.

Examples that cause conflict situations they are,
Misunderstanding or lack of information
Change in the work environment
Supervisor actions
Personal problems that also affect work environment
There are two types of conflict management they are
Formal conflict management
Informal conflict management
Resolution in conflict management can be beneficiated if we managed practically. However, it is dependent on communication. Data innovation (IT) programs are accumulations of activities organized to meet objectives built up by the top administration concerning the utilization of change. Earlier research has set up the significance of responsibility regarding the authoritative targets set by the senior administration and a simple comprehension of the goals among the venture groups. Notwithstanding, clashes happen among venture groups because of the quest for their objectives, their remarkable ways to deal with the culmination of required assignments, and their requirement for restricted assets. These contentions should settle in a manner that prompts the quest for program objectives, not the autonomous objectives held up in singular undertakings. We build up a model of an IT program condition to ponder the impacts of objective association among ventures and shared comprehension of authoritative objectives on advancing integrative peace promotion. ICM procedures yield concession to choices notwithstanding clashing thoughts. Thus, ICM promotes landing in an assertion about usage means and sense of duty regarding the IT program objectives, which accomplished accordingly. The model exhibits another viewpoint for exploring on the struggle that considers the determination procedure to be a critical segment in the accomplishment of objectives. Professionals ought to impart integrative compromise procedures into program and venture forms as an essential method for accomplishing objectives fundamental to the association.

1.8 Coaching
Coaching is a form of improvement which person called coach support or client in achieving a specific or personal goal by providing training and guidance. Coaching may mean an informal relationship between two people, of whom one has more experience and expertise than the other and offers advice and guidance as the latter learns; but coaching differs from mentoring in focusing on specific tasks or objectives, as opposed to more general goals or overall development.

The procedure of outfitting individuals with the devices, information, and openings they must entirely create themselves to be compelling in their sense of duty regarding themselves, the organization, and their work. Likewise, workers are approaching increasingly to coach.

Reinforce workers’ aptitudes, so you can appoint more errands to them and spotlight on more essential administrative duties, for example, arranging. Lift profitability helps your representatives to work more intelligent. Enhance maintenance; representatives are more steadfast and roused when their supervisors set aside an opportunity to enable them to enhance their abilities.

The initial phase of any push to enhance worker execution is guiding or instructing. Guiding or teaching is a piece of the everyday communication between an administrator and a representative who reports to her, or an HR expert and line supervisors. Training frequently gives positive criticism about worker commitments.

The only advantages of instructing are as boundless as the people included. Various customers report that training decidedly affected their vocations and additionally their lives by helping them to: Establish and make a move towards accomplishing objectives. Turn out to be more confident.

Most formal, proficient instructing is done by qualified individuals who work with customers to enhance their viability and execution and enable them to accomplish their maximum capacity. Mentors can be enlisted by coaches, or by their associations. Instructing on this premise works best when everybody unmistakably comprehends the purpose behind procuring a mentor, and when they mutually set the desires for what they need to accomplish through training.
Nonetheless, directors and pioneers in the association can be similarly as viable as remotely procured mentors. Supervisors don’t need to be prepared formally as mentors. For whatever length of time that they remain inside the extent of their range of abilities, and keep up an organized approach, they can include esteem, and help build up their relationship building abilities’ and capacities. Training can be effective just if coaches can talk about each part of an issue or test with their mentor. The mentor may need to tune in to individual issues or private data that must keep secret. Money related training is a new type of instructing that spotlights on helping customers defeat their battle to achieve commercial objectives and goals they have set for themselves. Budgetary instructing is a one-on-one relationship in which the mentor attempts to give consolation and support went for encouraging fulfillment of the customer’s financial plans. A monetary mentor, additionally called cash mentor, ordinarily centers around helping customers to rebuild and diminish obligation, decrease spending, create sparing propensities, and create money related train. Interestingly, the term money pertaining guide alludes to a more extensive scope of experts who commonly furnish customers with commercial items and administrations. Albeit early research joins money related instructing to changes in customer results, significantly more thorough investigation is essential before any causal linkages can be set up.

1.9 Team Building:
A group of people working together to reach a collective goal by carrying out the daily job requirements. There are various activities and events Involved which in turn helps them to Increase their motivation and promotes cooperation.
There are two main dimensions of team building:
• Team empowerment
• Team Function
The dimensions of the team building have various aspects attached. In team empowerment, there are Task clarity, autonomy, support, and accountability.
Team Empowerment is giving required authority, experience and taking up responsibility by individuals in the team working together to achieve the goals set by the organization.
Task Clarity: It is one of the leading aspects in the team empowerment as it deals with the tasks assigned to each member in the group individually and their collective response over the overall work assigned to the team. The reason for it being the main aspects is because it is essential for a team member to know what he is expected to do. Otherwise, it will be a total failure of the team and a loss to the organization.

Autonomy and Support: Autonomy is giving an individual a free space to plan and execute the project plan and contribute his ideas to the required project. In this way, there is a development in the mutual respect among the team members and the accountability on an initiative taken up by an individual willingly is increased. It is also essential to help the need of support required by an individual to meet the expected goals set by their team or the organization.

Team Building is also useful in gathering different types of skillset and making the team more effective for the company. In a Team one of the major factors is to lead the team in the right direction because a team member who is new to the team is not aware of the things that are being dealt by the team. So, a team lead must make sure that the knowledge transfer is successfully done
Finally, a team must be formed with proper intent and applied thought. The power of groups is of enormous potential which offers to an organization. Team Functioning can define as to achieve the goals of the team, the way the work is carried out within the group to bring more significant results compared to the Individual in the organization usually can get. The main aspects of team functioning are Collaboration and Confrontation.
Collaboration is working with Individuals and groups together to solve the problems that are being faced by the organization. Active communication can achieve cooperation and have productive meetings on the project to plan for future agenda and check the current progress over the project. This can define as taking up the problem in a proactive way rather than trying to ignore it. It also applies to an individual, interpersonal problem. The problems causing the lack of confrontation would decrease in innovation within the team.

The role of the team leader is critical because a team leader should be responsible regarding the completion of work on time and in an efficient manner. Preparation is always vital before the project starts for the team. It is the job of the team leader to identify the team dynamics. In most cases, the members of the group did not work with each other before or even if they did, they may not be comfortable working with each other. In these cases, trust building plays an efficient manner. The pre-requisite in team building would be the trust building among the team members to function effectively. Differences may surface early on, but the team leader should take responsibility and initiate discussions among the team members and figure out the conflict areas and try and understand and gain knowledge on the team member’s differences that are causing conflict and their preferences in the team structure.

2.0 Quality Management.

Quality can define as a product of excellence which can compare to standard. All the work is done to give confidence to an organization that the deliverable product should work as expected or more than expectation. In Usual cases, the project manager decides the amount of human energy or performance required to send this project to a deliverable.

In today’s business around the world, the competition among various organizations to be on top has increased drastically. To keep that edge over others, one must pursue the option of Quality practices. Strong orientation towards quality management plays an essential role in spreading the quality philosophy through the entire organization. There are various dimensions of quality management
Customer Orientation: This can define the Customer’s perspective towards the performance of the organization, the satisfaction of the customer will always be the primary objective of any company. If the satisfaction of the customer is missing it will be a blow for the Organization because he won’t return or he does not give a good review to his peers which will affect the growth of the company.

Responsibility: It is a part of quality management practices, it regards as the measurement scale. Accountability can be helpful for an organization in a way where it requires a quality improved product.

Prevention: When quality assurance is not adequate, it may cost a lot of money to an organization to rectify the mistake that has caused in the project. The goal should be to prevent more defects by increasing the time in effort and decreasing the time in inspection and rework. There are various quality management tools to avoid the errors in the post-production process.

Process Orientation: The various practices made in process management enables to improve the reliability and control of the performance and helps in improving the processes.

All these various dimensions lead to the Maintaining performance which can use as the validating instrument. The aim of all the different aspects should be a reduction of interrelated measures to significant factors. In the end, Quality standards is an important part. Setting quality standards which need to meet when a deliverable of a project, the plan should be considered initially, and the team leads or the manager must do reviews at regular intervals to cross-check if the project quality assurance check is going as per the set standards else it may drastically impact the product which will result in a lot of consequences later on in the life of the product cycle.

Conclusively, in today’s work environment it is not enough to have the expertise’s needed to complete your task, neither can the role of a project manager be successfully played without the implementation of soft skills. There will always be a need for soft skills in a corporate environment as far as human interaction used. It is expedient for every individual in an organization to harness these skills in addition to the technical expertise they already possess to ensure smooth team cohesion.

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