Resistance, confusion, distaste and passivity all show up in the body language of others, regardless of what they are saying verbally. A message is sent through gestures, facial expression, posture, body movement, touch and smell; Nonverbal messages can more accurately reflect a person’s feeling than words do.
They are usually involuntary and hard to control. A person may say one thing but act another way you may need to watch the person’s eyes, hand movement, gesture, posture and other actions. These can tell more than words. You also need to be aware of your own non-verbal communication.
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Experienced leaders have learned often to trust what they see more than what they hear
