Penang Mutiara hotel , being one of the best hotels in Penang, have managed to be strong and highly competitive environment. There are many luxurious hotels in the South-East Asia region but few can compare with the Penang Mutiara. In this essay I will talk about too things. First, how the hotel’s management will make sure that the way it manages the hotel is appropriate to the way it competes for business.
Second, how could the hotel management implement any changes in strategy. First the hotel general manager has the best vision and very clear focused beliefs about the importance to have an effective operation where customers have every right to demand for the best service to take. To compete for business in the hotel industry world, thel manager have to make impeccable quality strategy where he recognizes that it is impeccable service which gives our competitive advantage tp success. Since it is
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