Partnership working is when all parties work together and can communicate, listen to, respect, accept the knowledge and experience of each other. You do not have an individual agenda, apart from a positive outcome for the service users concerned, and the partners work together with that goal as their aim, clear agendas are set and followed, agreements once decided will be accepted and actions are promptly followed through.
Explain the importance of Partnership working Partnership working is important to ensure that the relevant partner is involved this should ensure faster more effective outcomes, as each partner will have knowledge and experience in the relevant area.Colleagues As they work with the service user daily, they will have the best general working knowledge.Other Professionals There are many other professionals that we use for exampleDoctors for general medical advice I would contact the individuals GP. Occupational Therapy for any aids and adaptations required to help the service user’s independence or safety Speech and Language therapist for communication, eating and drinking issues Advocates Wherever possible the individual or service user should be enabled to advocate for themselves, there situations where this is not possible due to communication difficulties, family, friends may advocate for them. Or they may need the help of a independent advocate.
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Others The individual or service user must be at centre of partnership working. The needs and wishes of the individual or service user should be the main consideration, all decisions and agreements must keep this as the focus,Carers, advocates, families/friends can provide important information and knowledge from different aspects due to their relationship with the individual or service user.Analyse how partnership working delivers better outcomesWhen all parties are working to the same outcome for the individual or service user, we can deliver a better more effective serviceExplain how to overcome barriers to partnership workingA lack of, or poor communication leading to misunderstanding is often the most common barrier to partnership working so open and honest and respectful communication is needed to overcome this, ensuring that all parties are working with the best interests of the individual or service user and not to their own agenda.
Clear accessible and accurate information/record keeping free from jargon, is essential to ensure all parties understand and are aware of, so information cannot be misunderstood or misconstrued.Be able to establish and maintain working relationships with colleaguesExplain own role and responsibilities in working with colleaguesIn my role as Senior residential support worker I try to ensure the staff team is working to shared goals, this is done through Staff/team meetings – this brings the team together allows discussion, effective communication, agree shared goals and actionsPdrs (personal development record) discuss the minimum standards required of them in their work, objectives are agreed and reviewed on a 6monthly basis, training discussed Supervisions – give feedback on their work allows them to reflect on own practice, they can put forward any new ways of working There are many theories for team management including ‘Bruce Tuchman 1965’ who identified several stages teams go through evidence no Develop and agree common objectives when working with colleaguesStaff/team meetings – this brings the team together allows discussion, effective communication, agree shared goals and actionsPdrs (personal development record) discuss the minimum standards required of them in their work, training and any help assistance they require Supervisions – give feedback on their work allows them to reflect on own practice, set any goals/objectives, they can put forward any new ways of working.Evaluate own working relationship with colleaguesThis is evaluated during regular supervisions with my line manger During my Pdr I am assessed on Key performance indicators staff attendance at worknumber of staff meetings number of staff supervisions budgetsPDRS completedDeal constructively with any conflict that may arise with colleaguesIt is important to identify the real concern/reason for the conflict in a professional non-biased manner and try to prevent the matter from escalating as this can cause unrest within the team and affect the performance of the people concerned.Once the problem has been identified, talk with the people involved to find a solution that benefits all parties, as there may be more than one solution. I would then arrange for a follow up meeting to monitor the progress and ensure that the issue has been addressed. These meetings would be recorded, and a copy kept on staff file and if required a personal copy would be givenBe able to establish and maintain working relationships with other professionalsExplain own role and responsibilities in working with other professionals When working with other professionals I need to ensure that only relevant information appropriate to the individual/service user and professional involved is shared for example I would not share health information with the bank but with the doctor or other relevant health professional Develop procedures for effective working relationships with other professionalsI need to ensure that the role and expectations are clear from the start, and that the information shared is done so in appropriate and timely manner, accurate and is in line with data protection(written verbal and computer)All actions agreed must be followed through and completed within the agreed time limitAgree common objectives when working with other professionalsWithin the boundaries of own role and responsibilitiesI must follow the guidelines set by the department and adhere to the policies and procedures to agree common objectives when working with other professionals within the boundaries of own role and responsibilities Evaluate procedures for working with other professionalsWhen evaluating procedures for working with other professionals I need to ensure that actions are monitored and reviewed, this is to determine whether the agreed actions have been completed within the set timescale, This would take place at the next scheduled meeting, where previous meeting minutes are discussed and reviewed, with new time scales set if requiredThis also applies to staff during supervision I also have questionnaires available which seek the opinions and experiences and are available for staff, other professionals, service users and family members.These are placed at the front entrance of the unit and can be filled in at any point.Deal constructively with any conflict that may arise with other professionalsIt is important that to remain impartial and non-judgemental, listen to all viewpoints, for the outcome to be successful, and neither party feel undermined in any way, As conflict with one another can have a negative effect causing inconsistencies which can lead to confusion in the workplace.There are times that it may not be possible to deal with the conflict in house and a third party such as advocacy/mediation may be required to prevent the possibility of self interest or personal opinions being an issue.There is also a formal complaints procedure that may need to be used if the conflict cannot be addressed.Be able to work in partnership with othersAnalyse the importance of working in partnership with othersIt is important to work in partnership with the staff I am working with to ensure that the best possible support and care is provided using a person-centered approach.This also applies to the other professionals and agencies concerned with providing services/care to the service users involved This requires a working relationship with good communication, and appropriate information sharing Develop procedures for effective working relationship with others
