Giving a good customer service is the focus of our website but in my view, we missed some important components that need to be implemented. I would like to add schedule service that provides slot booking, calendar management, service management, product management and point of sale functionalities. Schedule provide service to a customer on booking date, keep track daily activities, sending message alerts or notification to the customers about appointments, offers, and events. Not only this scheduling e-service helps in managing POS transaction, invoicing, receipts and taxes. For retail management also, this service allows for future booking, contact details, appointment histories and appointment preferences.
This e-service provides good communication service because they can look all info or service and they can book on the app. Clients can take appointment reschedule easily from every place. Secondly, I want to implement a loyalty program in which clients get point to referring their friend, family, and trying out new service.
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And these points can be converted into cash so that it will keep clients to come back. ”Moreover”, I want to invest in SEO due to which our website ranks higher and would show up when people type in a search engine like google.
