Dick Dyers (Managing Director)
Document analysis
This can help define detailed reporting requirements. Dick will have requirements which will need to be detailed. This technique can help understand the results of Dicks document requirements and the data which must be reported too. However, this technique can be time consuming, in the other hand it is a very cheap method to use.
Interview
Dick will need one to one interviews to deal with internal matters, he is a sponsor and resolving these issues first will help. It will also be confidential to avoid incorrect information. In an interview results can be obtained quickly and efficiently if the questions are structured properly.
Sally Moss (Sales manager)
Interview
One to one is a much more efficient way for sally to convey the struggles her and her team go through. It would also help with the elicitation progress.
Observation
observation will achieve the end goal as if there were no interruptions in the department. It will be as if sales were being run normally.
Al Tutt (Warehouse supervisor)
Interview
One to one is a much more efficient way for Al to convey the struggles her and her team go through. It would also help with the elicitation progress.
Observation
The warehouse is usually very important and a busy part of the business, observation will achieve the end goal as if there were no interruptions in the department.
Leah Law (accounts payable supervisor)
Interview/ Document analysis
Document analysis will be vital to understand how the failures in Leah’s department arise. Sample forms would be useful to serving you. It also will give Areas of which may not be looked at before.
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Harry Potts (traffic office supervisor)
Interview/ Document analysis
Document analysis will be vital to understand how the failures in Leah’s department arise. Sample forms would be useful to serving you. It also will give Areas of which may not be looked at before.
An interview with each stakeholder would probably be a good elicitation technique that would be necessary. This way serving you can document how each department works and the issues that can be solved, such as the mis interpretation of customer orders in sales. This process can be looked at and improved so that it no longer happens/no longer happens as frequently.
